Contact / Customer Service

For Watch Star a good customer service is very important!

Phone

Our customer service can be reached on weekdays from 9:00 to 17:00: call +31 (0) 6 51340181.

We allow you to fast and friendly word.

E-mail

Have a question, comment or complaint, you can of course also be sent by e-mail, which is very handy: info@watchstar.nl

Complaints
Upon receipt of your complaint, you will receive a confirmation.
We will respond to your complaint within 14 days of receipt. Should it need more timely, then we will inform you on this.
You can also contact the Department of mediation Webshop Keurmerk where Watch Star is affiliated. If the mediation effort for some reason do not lead to a satisfactory solution, then it is possible to submit your dispute to the Disputes Committee (SGC).

Dispatch

Our standard delivery time is 2 to 4 working days. When your order is shipped you will receive them a message from us with a Track & Trace code. This TT code, you can easily and quickly check the status of your order at the site of the package delivery. In all cases, your order will be assured free safe!

Returns
If you, for whatever reason do not want to take it, you have the right to return it within fourteen days after delivery and to terminate the contract. You get your purchase price in which case a full refund.

Returns are accepted only if item is undamaged and unused and the original packaging and any plastic seal also undamaged. Send the article including all accessories and the original invoice in proper packaging to:
Watch Star
PO Box 70
4430 AB 's-Gravenpolder
Netherlands

Defects and warranty

Exhibits article defects or later defects come forward, then you can claim on our guarantee. On all our items, the manufacturer's warranty for a period of two years applies. Read the warranty card for details.

Chamber of Commerce number / VAT number
Chamber of Commerce: 62472054
VAT: NL854831629B01 

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